Hardware Warehouse

THE DOER SYSTEM

DEALER OPERATIONAL EXCELLENCE FOR RESULTS

DOER is a comprehensive operational excellence system specifically designed for the equipment distribution industry. At its core are people, process, and technology and how these contribute to your business goals of scaling, automating or innovating.

DOER - Overview Graphic.png
DOER-01.png

PEOPLE

You are constantly strapped for time, balancing pressure from all sides, and challenged to deliver value to your employees and customers consistently. Not to mention learning how to do your job most effectively. So how do you grow as a manager and leader to get more stuff done without it sucking the life out of you?

 

Through the technical leadership development program. That's where we come in.

CHALLENGES ADDRESSED

Through experiential practice in a dynamic, peer-based learning environment, you'll strengthen your ability to drive exceptional results through your team's aligned engagement.

Each level of the TLDP provides key skills needed for managers at any level, delivered in a personal and coaching learning format.

CHALLENGES ADDRESSED

  • Breaking down silos and collaborating across departments

  • Building sustainable teams and engendering resiliency for high-performance

  • Focusing on the most important things while handling uncertainty

  • Driving customer engagement and retention

  • Leading and implementing change that sticks

Technical Leadership 

Development Program

Graphics-01.png

OUR APPROACH

The Technical Leadership Development Program training curriculums incorporate the latest knowledge and research in the areas of persuasion, neuroscience, and andragogy (how adults learn). Say goodbye to eyelid-drooping days long workshops and hello to intensive, bite-sized modules, delivered virtually and in-person.  

 

Our unique curiosity-inspired training methods and industry-specific content means you retain and apply what you’ve learned in a way that yields long-term results. 

INTRODUCE

Online/Mobile Training Module via EdApp

EXPLORE

Virtual Lesson 18-min Presentation, 12-min Discussion

EXPERIMENT

(How) In-Person Workshop

APPLY

1:1 Virtual Coaching

PROCESS

Fighting fires is no way to run a dealer business.  Are you fed up with constantly operating in reactive mode? Is your growth held back because of dysfunctional or nonexistent processes? And are you finally committed to improving your team’s communication, collaboration, and results?

 

It’s time to improve your business processes and methods with the Dealer House of Lean.

OUR APPROACH

Starting at the base of the House of Lean, with 5S (workplace organization) and process improvement, we help you solve problems using the Six Sigma DMAIC data-driven 5-step method to:

  • DEFINE the problem by directly engaging the people on your team whose work is impacted by the ineffectual processes

  • MEASURE the current state with financial and other performance measures

  • ANALYZE the root cause of why your processes aren’t working or why they’re inefficient

  • IMPROVE your methods and test out new ways on doing things.

  • CONTROL the change by measuring and continuously improving how things are done.

House of Lean

Graphics-04.png

TECHNOLOGY

The technology you select on which your business runs must support your people and processes, and not the other way around. 

 

Do you use workarounds to get the data you need to make business decisions? Is your efficiency affected because of manual processes? How are you automating your business to better serve your customers and respond to ever-challenging labor shortages? 

 

It’s time to improve your technology strategy with the Dealer House of Technology.

OUR APPROACH

Starting at the base of the House of Technology with an assessment of your business system and visualization methods, we help you solve problems using the Six Sigma DMAIC data-driven 5-step method to:

  • DEFINE the problem by directly engaging the people on your team whose work is impacted by the ineffectual processes

  • MEASURE the current state with financial and other performance measures

  • ANALYZE the root cause of why your processes aren’t working or why they’re inefficient

  • IMPROVE your methods and test out new ways on doing things.

  • CONTROL the change by measuring and continuously improving how things are done.

House of Technology

Graphics-03.png